Why did my vendor account get “locked”?

Account may get locked for security reasons, including if you try more than twice to log in using incorrect password. To avoid this, watch out for keyboard upper case. 

If you are not successful the first 2 times, simply click on the “Did you forget your password? Recover it here” button located in the right side of the screen of the portal log in page: https://mcis.interpreterintelligence.com/app/login    

This will trigger a reset link sent to your email, which you can use to reset your password.