How do I confirm surgery dates under the TOH/HMMS SOP?

Gather patient information from instructions on II, verify the correct hospital contact, observe business hours/time zones, introduce your role, follow identity verification, and relay/confirm the date per the script while maintaining confidentiality. 

Review appointment details immediately after accepting a job. Always check for special notes. 

Standard Operating Procedure (SOP) Message Relay for Surgery Date Confirmation TOH  HMMS.docx